RMS Automation Error
We are using EPSON T88V printers and Topaz Signature Pads. We select a network laserjet as the default printer for all POS Clients. At random tender out we receive "Run-time error...
View ArticleWeigh scales attached to RMS in Australia
Hi All,Does anyone know anything about whether Microsoft will be making the next version of RMS compliant with the new Australian legislation regarding the operation of Weigh scales at POS. The current...
View ArticleConvert store single store to multi store using HQ Manager
Hi All,I have a client who has a single store and has added a second store,and now want to use HQ manager to run them,I have created the HQ database, how can I upload the sales from these two shops to...
View ArticleNeed Of New Credit Card Processor
I have been using Mercury Payment Systems for over 7 years and they have been fantastic to work with but they are changing their bank sponsorship to Wells Fargo. Wells Fargo has a policy not to allow...
View ArticleI want to report daily sales per hour
Hourly Sales I want to report daily sales per hour The facility is Sales hour by hour, and the number of transactions per hour on that basket is calculated by a sales output per hour divided by the...
View ArticleGlobal Customer Notes Field, can we set a pop up for POS?
We are trying to figure out if there is a way to have the Global Customer Notes Field popup (if there is data in it) at the point of sale.We utilize the Item Notes feature and were hoping we could do...
View ArticlePOS not generating receipt to journal, Z reports give me 0's in RMS POS 2.0...
I am new to RMS 2.0, I have created database from scratch, and have connected to it. I can process sales, reports, and the likes, but my POS will not print each transaction to the Journal. Instead, for...
View ArticleZ Report not recording at end of journal
Hi. I run a blind close out at each POS, and then do a Z report in the back office to balance out each POS. The Z report prints just fine, but the Z report does not appear in the journal. I can see...
View ArticleGlobal Voucher Partial Authorization
Hi. We're using the voucher server and voucher client with a set of pre-printed gift cards. We're seeing an issue where it will not credit what funds are on the gift card toward the purchase unless the...
View Articlerestarting transactionnumber in store operations
hello,i want to know if there's a way to restart the transactions in RMS, in this case the customer have 10 stores and need to restart the transaction counter because the store change the name, they...
View ArticleMenu Level Security in SO Manager is not working - RMS2.0 w/ CU2 running on...
I am trying to set the menu level security in SO manger in RMS 2.0 w/ CU5 running on WIndows 8.1 Pro. After I put the system in security mode, and pressing CTRL+ALT+S in SO manager, for some reason it...
View ArticleSignature capture issue with magtek ipad(sc) pinpads
we switched from ingenico pin pad to these and are using paypros as our processor. The signature is captured at the pinpad but isn't written to the database or receipt. is it because of the...
View ArticleWorksheet Style 51: Execute SQL command
Hi everyone,I am aware that it is not advisable to delete items in RMS, however I need to delete items that do not have history or any movement. We never used these items (no sales transactions, never...
View ArticleSQL Help: Making Items Inactive by Item Lookup Code Prefix
Hi there!The first three letters of our Item Lookup Code are the vendors/suppliers from where the product came. We have a few suppliers who have, over the years, gone out of business. I would like to...
View ArticleWhere is all the RMS documentation to be found?
We are a VAR looking to begin selling RMS instead of another retail POS offering and are therefore looking for documentation. Where does one find users manuals, hardware compatibility lists, minimum...
View ArticleItem Number Truncating on Receipt
Aloha,Apologies if this has been asked and answered. We have an issue with 13 digit Item Numbers being truncated on a 40 column receipt print. The receipt only prints the first 12 numbers.I tried...
View ArticleSynchronization: How to disable or exclude Stores from...
Hello from Germany,Question: Is there any possiblity to disable or exclude Stores from HQServer-HQClient-Synchronization?Reason: If one or more stores are closed, all the worksheets I set up will be...
View ArticleVeriFone VX880 Compatibility with RMS
Does anyone use VeriFone VX 880 Slide and Pay hardware with RMS ?Currently we use Mercury Payments true RetailRealm, but they do not seem to support the hardware. I was just wondering if there is a...
View ArticleSales Tax Report
Hi all i need some urgent help,I have some problems when generating the Sales Tax Analysis report.It shows incorrect tax as compared to a Sales Tax Collected report.Please help i really need this to...
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