RMS Training in UK?
Been in touch with Retail Realm who would be happy to make me a reseller of RMS but they require I first be certified before they will sell licenses to me?So I'm Looking to sit the 2 Microsoft exams...
View ArticleRRTouch addon Trial?
Does anyone know if Retail Realm provide a free trial of their RR Touch plugin? I have a customer who it would be perfect for however I was looking for a trial version of it to show the customer before...
View ArticleCustomerSource download page down?
I've been trying to download Dynamics RMS Headquarters from the CustomerSource page, and it keeps displaying the page as "Not available" and it also gives me the error "You are not authorized to view...
View ArticleHow do I find a driver for the Verifone 1000se pinpad
Hello Everyone,I am trying to set up my Verifone 1000se pinpad. It has a USB port, how do I change from com1 to point to USB in RMS 2.0? Do you know where I can find a driver for the device?Thanks in...
View ArticleOverriding Customer Tax for specific item groups
Hi folks,We have a problem with Canadian sales tax (GST/HST).Like the US, sales tax rates vary by Province (like in the States), so in Nova Scotia we pay 15%. Someone in Ontario pays 13%.Our store...
View ArticleRMS POS application logs in but won't load
This morning our POS lane application won't start properly!When starting the application, the login screen is displayed as normal, and the user authenticates against the DB (invalid logons are...
View ArticlePurchase Returns not posting to Quick Books Pro 2013
Purchase Orders are flowing without any issues to QuickBooks. Purchase returns, while attempting to post, it says, successfully posted but information is not available in QB. We are struggling with...
View ArticleTrouble with HQ Reorder and Restock levels
Hello, I am having trouble lining up all my reorder points and restock levels between all my stores. First is there a simple way to enter these desired numbers from HQ and have them sent down to the...
View ArticleAuto-Generated Voucher Numbers Not Displayed at POS
Hi. I'm experimenting with the global voucher function in order to issue store credit for refunds. I've created a gift certificate item and associated it with a voucher tender type. When a return is...
View ArticleRMS 2.0 and PCI compliance with TSYS
I have been told that RMS 2.0 is not PCI Compliant with TSYS anymore and that you need to use PC Charge to process credit card transaction through the software.Can anyone confirm this and if so, where...
View ArticlePurchase return to Suppliers not Posting to Quickbooks
Hi, We are using RMS 2.0 with QuickBooks Pro2013. Purchases are posting as bills to Quickbooks. But Purchase returns not posting to Quickbooks. I can see it included in the batch created and the batch...
View Articlefile structure 611 versus 539 error
so I recently enjoyed a hard drive crash on my home admin PC on which I run RMS Store Operations so I can work with pre-production databases at home...anyhow, now when I try to open one of the backups,...
View ArticleRMS Store Operations - Reports - Customization
Is it possible to customize reports in RMS Store Operations?For example: - to print reports and documents depending on the customer language? - to be able to modify the layout of reports and documents?
View Articleadding a pos system to a second location
We have two RMS pos systems in our shop we want to add a third system to a different location. Can we operate three pos systems without adding headquarters?
View ArticleUpgrading from SQL express 2005 to SQL express 2012
Does anyone know where I can get tips and how to upgrade from SQL express 2005 to SQL express 2012 for RMS HP5800 64 bitLynn Revis
View ArticleReports Missing After PC Refresh
I have an RMS 2.0 user who got a new PC and now when they log into RMS Manager, their reports are missing. How do I copy the reports to the new PC from the old PC which had RMS 2.0 installed?
View ArticleHow to define popup tender screen location
We recently refreshed hardware in our stores and eliminated the physical keyboard in the process. Our cashiers have overwhelmingly requested that the Tender Screen be moved so that the on-screen...
View Article2048-bit SSL encryption
Hi everyone. I have a letter from Wells Fargo Bank telling me our equipment may not support the new 2048 SSL encryption standards for credit card transactions. What is the solution for this problem?...
View ArticleUnit Cost calculation does not match out to Extended Cost
Hello,My client is getting an error when importing PO into GP. Unit cost calculation does not match out to extended cost. A long time ago I got this error message it turned out it was because...
View ArticleRMS Multiple Backend Store Server
Hi guys!I have a question about RMS with multiple backend store servers. A large potential customer, is asking if RMS for one location can be split up into multiple servers. Will this be required for a...
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