Debit cards no longer work
Just stopped working 6 months ago or so. It comes back with an errror of Filed:06:error 0141. Running as credit is just fine. Got new pinpads from the Processing company and checked everything, still...
View ArticleSales tax and discounts in Illinois
From what I can tell, the State of Illinois is the only state in the country that requires any discount (voucher) to be applied BEFORE sales tax is calculated on the final amount. I have been unable...
View ArticleNo cashier
I created the Sample database, played around with it. Everything looked good. I created a new database, named after my company, using the blank bck file, then a new database using the sample bck...
View ArticleItem Cost per store values
Hi everyone.I have notices a strange issue in an RMS HQ environment: the cost per store values, in the Item properties (Store Cost tab), are shown in strange format, alphanumerical value, where it...
View Articleupdate item descriptions using hq
We are trying to update the item description in HQ, and then update Stores of the change. We cannot find the right worksheet to update the item description. Which one do you use and do you have to...
View ArticleRMS Update 2.0.0155
Knowledge Base says: "If you are on build 2.0.0155 or higher you have to install Feature Pack 2 and the latest hotfix."My question should I upgrade and install FP2 and which hotfix(es) should I...
View ArticleNet Display background turned white by itself
A week ago, on one of our POS stations, the Net Display monitor background (receipt portion) spontaneously turned from the original blue gradient to solid white. We didn't change anything. Today,...
View ArticleFast Food restaurant using RMS
Hi all,I have been tasked with finding a suitable POS solution for a fast food restaurant. I currently have Dynamics RMS running 13 retail shops and 2 inventory warehouses all of which report to a HQ...
View ArticleDrop Report and Pay Out Report
I have been doing some research online for a pay out report for RMS. I can not believe that the program woudl not already come with this report, but alas it does not, at least that I can find. I read...
View ArticleSlow CC Processing - Need help
Hello, we just finally got our RMS system upgraded to 2.01 (the latest) with all the service packs and hotfixes. Now at two of my stores I'm getting complaints about slow credit card processing. At...
View ArticleClass Does Not Support Automation Error
Setting a new machine and getting this error when I try to start RMS. I checked to make sure Epson CCO was installed. Any other ideas? Thanks
View ArticlePossible to remove Fax from RMS 2.0 Purchase Order Ship To
We had a situation where a drop ship order confirmation got faxed to the customer. Is there a way to remove the Fax field in Purchase Order Ship To Lookups?
View Article401 Worksheet very slow after customer merge
I have followed Microsoft's method for merging global customers. I can do the merge on 1 customer, on a hundred or a thousand. I'm merging ones that haven't made purchases since 2009 into a Purged...
View ArticleWhy are our RMS transactions posting so slowly?
Hey friends,I am having trouble figuring out why transactions are posting so slow after being tendered.The Problem:Whether a transaction is made with cash, student account, or credit card, the RMS POS...
View ArticleRMS and selling multiple serial numbers
I'm looking for an add-on that will allow more than 1 serial number per line in RMS. We sell serialized tickets in multiple and I have to be able to sell those tickets on 1 line. Anyone have or used...
View ArticleHow to know which product key activated in RMS!
Dear all,Can we know the product key that used for which PC? I have 10 stores, and activated license for all these stores, but I closed 2 stores 6 months ago. Now I reopen 2 new stores, and want to...
View ArticleMS RMS work order sales summary and tender not tallying
Hi AllWe have a problem that work order sales summary and tender summary not tallying.Both showing deffent figures. According to our analysis sales summary is correct but Tender summary is wrong.Could...
View ArticleCoupons in Microsoft Dynamic RMS
Hi, Anyone please help me, I am having 1 urgent question regards Microsoft Dynamic RMS that we are going to launch Coupons like by one and get coupon of half amount. When the costomer will come on next...
View ArticlePossible to select more than one item in POS?
From the item menu in Point of Sale is there a way to select more than one item? It would be helpful to run through the list, select what you want and hit enter. If not possible, is there an add-on...
View ArticleCan't install Feature Pack 2 -
When I run the setup only sends the "Installation Complete" warning but doesn't install sql components neither shows the screen when updates SO and HQ... I used the same .exe in other computers with...
View Article