Hi,
Were experiencing some confusion/issues with customer account payments in RMS HQ.
Here is the scenario.
- Customer account record is created at Store 1
- Customer purchases products on account at store 1 to the value of £17.10
- Some time later, the customer enters Store 2
- The customer wants to make a payment at store 2
- In POS at Store 2 the payment successfully contacts HQ to get current A/Rs
- The box is selected for the A/R that needs to be paid
- The payment is completed as a cash transaction
- The receipt printer prints the payment and it is recorded in the journal
The problem is however, the customer account balance does not return to zero and the payment details are not listed in their account activity screen.
In the databases, the payment record exists at Store 2 and HQ. There is a record sat in ARHistoryMirror which contains all the relevant data in Store 2 and HQ databases.
Why is it that this payment doesn;t appear to be "Completed"?
This is the first time this retailer has tried making remote store payments so the first time the issue has occured so it could be misconfigured. The only thing I spotted which made this customer record any different was that "Assess finance charges" was false in the database, but i'm not sure how this could have stopped the payment processing.
Do you have any ideas?