Situation
We have a situation where changes made to the customer custom fields in the RMS local DB are being overwritten by the (empty) values for the same customer in the RMS HQ DB.
Background
We store data about customers in the custom text fields associated with their customer record. We do this locally;
These customers exist both locally and in the HQ DB;
Assessment
We think the local data is being erased because the same custom text fields in the HQ environment are empty; When the HQ and local customer tables sync, the customer data in the local table is being overwritten by the customer data in the HQ table.
Request
Can anyone give us a clue as to how to make the local data be fed up to the HQ rather than having the HQ overwrite the local data?