We recently had a problem during closing where the amounts in our cash drawer did not match the x report amount (we had much more than was reported). All the sales by department were also off and it appears there is a missing gap in reporting. I checked the batch reports and found approximately 65 missing receipts. I have the receipt numbers and I do not know how to look them up or to correct the deficient batch. Any ideas, guidance, etc.?
PS: There was a moment our data base computer was offline and our POS went into the offline mode, but once we were back up we received the message that a synch was successful.