Trace Return Item Reasons

Dear All,
Most retailers allow customers to return items they have purchased under certain conditions. Conditions might include that the item was bought within the last 90 days, that the item is in an unopened state, or that the customer has a receipt. Additionally, a retailer might decide to charge a restocking fee, provide a discount on the customer's next purchase (in case of a quality problem), or other actions based around the return. Finally, returns can happen at different places in a retailer.
Can we apply that in RMS? can we set item not return able? Can we Trace Return Item Reasons?

Regards,
Mohamad Dimashki