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Error message on Event Log

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Good morning,

my stores are running under RMS2.0. They are connecting to HQ at 5 min intervals, once an hour. There is a total of 10 stores.

I have a problem with one store only.

Once in a while, the event log in HQ will give me an error message when the worksheet 401 is running. The error message is ALWAYS at night, between 20h and 23h30 (which is the last connection planed in the day).

The error message is : error 3002, could not open file.

The odd thing is that when I check on the status of the worksheet after that, it is on a green flag status.

Besides, this shop reports that from time to time, they can see their sales results in Store Manager, but that it is not uploaded to HQ, even if the hourly connection has been done.(perhaps it is linked to the other problem, so I thought it may be relevant to note here)

Does anyone happens to know what could be the problem or/and how I can solve it?

Mikael


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