Hi All,
I'm sure this behaviour is not normal and have not seen it before and is causing my customers all sorts of grief. When a customer is set to an account type that is revolving ie payments are due by a number of days after the closing of the billing period any local credits that exist are being taken up by the very next invoice the customer has created against them. Eg If a customer makes an overpayment it is applied to the account as a local credit. In normal business operations this overpayment would be applied to the oldest invoices first but done at the customers discretion. In the current situation they are being applied to the very next invoice the customer has generated. We had an instance the other day when a $3000 overpayment was made due to a double up and an invoice was made out to the client 3 hrs later for $4500 which immediately consumed the credit. Please don't tell me this is normal behaviour for the processing of a customers overpayment to apply it to the next invoice created. This behaviour is occurring both at the customer premises and on my office pcs and is happening with multiple different databases. Any advice or thoughts would be greatly appreciated.
Cheers Rick