We are attempting to use the built in RMS shipping queue (ctrl+shift+f8) to process packages, but despite having ascending and descending options for transaction/date/account/name the account and name columns do not actually sort in alphanumeric order. Even sorting by the account field and keying in the customer's account number does not direct you to the right account, we have to scroll through the list, or reference it by transaction number, which is not on our pick lists as it is only generated at the time of invoicing.
Is it possible to customize the pending shipping records menu in any way? Or at least get it to sort account fields effectively?